About Us / Our Guiding Principles / Details
Client Service
Our firm values excellence and collaboration with an unwavering commitment to client satisfaction.
We adhere to the highest ethical and professional standards and hold in strict confidence all confidential information related to every aspect of our work.
We are highly innovative, proactive and committed to continuous re-evaluation and improvement in our delivery of services.
Building on long-term, trust-based relationships, we have established an excellent reputation for professionalism and effectiveness, which has led to the majority of our work flowing from existing clients.
We continually invest in technology, which includes our cutting-edge database, as well as various other technological and assessment tools.
High-Quality Work
We consistently utilize a customized, innovative, strategic, and performance-driven approach for each search assignment.
We know and understand the industries, organizations and management styles we serve. Operating with an extensive local, national and international network of contacts, we work to the highest professional standards and guarantee the quality of our services.
We focus on quality, not quantity – and purposefully limit the number of our search assignments to ensure that we are highly responsive to our clients’ needs.
We limit the number of search clients in each sector to significantly reduce “hands-off”, target-company conflicts.
The consultant our client initially meets is the person who conducts the search – we are hands-on, and deliver our top talent and experience from the outset.
Trust and Integrity
Working with our clients is a privilege. We assist them with their most important business decisions through uncompromising honesty, ethical behaviour and effective communication.
We only accept work for which we are qualified, and adhere to strict ethical standards as set out by the Canadian Association of Management Consultants (CMC-Canada), the Institute of Certified Management Consultants of Ontario (ICMCO), the International Coach Federation (ICF), and the Human Resources Professionals Association (HRPA).
We subscribe to an overriding commitment to our clients characterized by high-quality work, customer satisfaction, value for fees, integrity, innovation, and teamwork.
Assignment Management / Professionalism
The lead consultant for each assignment is responsible for the management and delivery of our service, and selects a seasoned team with the appropriate industry and technical strengths. Senior-level consultants are significantly engaged in all phases of our search projects.
Fixed Fees / Competitive Pricing
Our professional fee is agreed to at the beginning of each search engagement.
We believe that an inherent conflict of interest exists when a search firm has a financial interest in what a candidate receives as compensation.
Our search fees are therefore not based on a percentage of the successful candidate’s final compensation package.
The fixed search fee for each assignment reflects the level of the position, estimated degree of difficulty and resources required.